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FREQUENTLY ASKED QUESTIONS


Answers to Commonly Asked Questions: This section offers quick and helpful responses to the most common inquiries about our professional movers company. Whether you need information on our services, pricing, or the moving process, find the answers you seek right here.

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Frequently Asked Questions

Our most common FAQ’s are below, if you have more questions feel free to contact us. We enjoy being to able to help and answer your questions with honesty and transparency! We would also like to hear about suggestions in regards to what we can add to our FAQ’s section.

General

Finding a reliable moving company is essential to ensure the safety of your belongings and a stress-free moving experience. To find a reputable moving company, follow these steps:

  1. Research: Start by researching moving companies in your area, read online reviews, and ask for recommendations from friends and family.
  2. Check Licensing and Insurance: Verify that the moving company is properly licensed and insured to protect your belongings in case of any accidents during the move.
  3. Get Multiple Quotes: Obtain quotes from at least three moving companies, compare their services and prices, and choose the one that best fits your needs and budget.

Packing Boxes

Packing is a crucial aspect of residential moving, and doing it efficiently can save you time and effort. Here are some helpful packing tips:

  1. Declutter: Before packing, declutter your belongings and get rid of items you no longer need. Consider donating, selling, or giving away things that are in good condition.
  2. Use Quality Packing Materials: Invest in sturdy boxes, packing tape, packing paper, bubble wrap, and other quality packing materials to ensure your items are well-protected during transit.
  3. Label Boxes: Label each box with its contents and the room it belongs to. This will make unpacking much more manageable in your new home. Attach label to the side and not top of boxes. This will make it easier to find/read box labels when boxes are stacked on top of each other.

Local Moving

A local move typically refers to a relocation within a relatively close distance, usually within the same city or a nearby area.

Key Information:

  1. Local moves are generally defined as moves within a 50-100 mile radius.
  2. The specific definition of a local move may vary depending on the moving company or location.
  3. Local moves are often charged on an hourly basis.

Planning ahead is crucial for a smooth local move. It is recommended to start planning and making arrangements at least 4 to 8 weeks before your desired moving date.

Key Information:

  1. Popular moving seasons, such as spring and summer, tend to be busier, so book your moving services early.
  2. Give yourself ample time to pack, organize, and notify relevant parties about your move.
  3. Creating a moving checklist can help you stay organized and ensure you don’t miss any important tasks.

A local move provides an excellent opportunity to declutter and get rid of items you no longer need. Consider the following options:

Key Information:

  1. Donate usable items to local charities or organizations.
  2. Hold a garage sale to sell items you no longer want.
  3. Recycle or dispose of items that are damaged or non-functional.

Deciding whether to hire professional movers or handle the move yourself depends on various factors, such as your budget, time constraints, and the complexity of the move.

Key Information:

  1. Hiring professional movers can save you time and effort, especially if you have bulky or fragile items.
  2. Professional movers have the necessary equipment, experience, and expertise to handle the entire moving process efficiently.
  3. If you have a tight budget or prefer more control over the process, you can opt for a DIY move and rent a moving truck.

Choosing a reputable and reliable moving company is crucial for a successful local move. Consider the following factors when selecting a moving company:

Key Information:

  1. Check if the moving company is licensed and insured.
  2. Read reviews and testimonials from previous customers to gauge their reputation.
  3. Request written estimates from multiple moving companies and compare their prices and services.
  4. Ensure the moving company has experience with local moves and is familiar with the area.

Taking necessary precautions can help ensure the safety of your belongings during a local move.

Key Information:

  1. Properly pack your items using sturdy moving boxes, packing paper, bubble wrap, and other protective materials.
  2. Label boxes with fragile items and communicate any special handling instructions to the movers.
  3. Securely fasten drawers and doors of furniture to prevent them from opening during transit.
  4. If you have valuable or sentimental items, consider transporting them personally

Updating your address and notifying relevant parties is essential to ensure a smooth transition to your new location.

Key Information:

  1. Notify the post office of your change of address to forward your mail.
  2. Update your address with banks, insurance companies, healthcare providers, and other institutions.
  3. Inform friends, family, and important contacts individually about your new address.

Before planning a residential move, there are several important factors to consider to ensure a smooth and successful relocation. Here are the top 3 crucial pieces of information to keep in mind:

  1. Budget: Determine your budget for the move, including costs for hiring movers, packing materials, and any additional services you may require.
  2. Timeline: Decide on a suitable moving date that allows enough time for preparation, packing, and settling into your new home.
  3. Moving Distance: Consider the distance of your move, as it can influence the logistics and costs involved.

Moving can be stressful for both children and pets. Here are some tips to make the transition smoother for them:

  1. Communicate with Children: Talk to your children about the upcoming move, explaining the reasons and highlighting the positive aspects of the new location. Involve them in the process, such as packing their belongings and researching activities in the new area.
  2. Maintain Routine for Pets: Stick to their regular feeding and exercise schedule as much as possible. Keep them in a familiar and comfortable space during the move and introduce them gradually to the new environment to reduce anxiety.
  3. Prepare Essentials for Children and Pets: Pack a separate bag or box with essential items for your children and pets, including favorite toys, comfort items, snacks, and necessary supplies. Having these items readily available will provide familiarity and comfort during the transition.

Moving day can be hectic, but with proper preparation, you can reduce stress and make the process smoother. Here are some tips:

  1. Pack an Essentials Box: Prepare an essentials box with items you’ll need immediately upon arrival, such as toiletries, a change of clothes, and important documents.
  2. Stay Organized: Keep important documents, such as contracts with the moving company, in one place to avoid misplacing them during the move.
  3. Have a Moving Day Plan: Create a moving day plan with a schedule of tasks and responsibilities for everyone involved, including the moving company if you’ve hired one.

After arriving at your new home, there are several essential tasks to address for a smooth transition. Here’s what to do:

  1. Inspect Your Belongings: Check your belongings for any damage that may have occurred during the move. Take photos as evidence for potential insurance claims.
  2. Unpack Room by Room: Start unpacking room by room, focusing on the essentials first. This will help you gradually settle into your new space.
  3. Update Your Address: Remember to update your address with the post office, banks, utility companies, and any other relevant institutions. Consider using “mail forwarding” service with Canada post.

Preparing your new home before the local move can make the transition smoother.

Key Information:

  1. Clean your new home thoroughly before moving in.
  2. Take measurements of the doorways, staircases, and hallways to ensure your furniture fits through.
  3. Consider any necessary repairs or renovations before moving in furniture and belongings.

Long Distance Moving

When planning a long-distance move, below are the top 3 crucial factors to consider:

  1. Research Moving Companies: Take the time to research and choose a reputable moving company with experience in long-distance moves. Look for reviews and recommendations to ensure you hire a reliable and trustworthy team.
  2. Create a Detailed Inventory: Make a comprehensive inventory of all your belongings to assess the size and weight of your move accurately. This information will help the moving company provide an accurate quote and ensure proper transportation arrangements.
  3. Check Insurance Coverage: Confirm what insurance coverage options are available for your move. Ask your moving company about their liability policies and consider additional insurance to protect your valuable belongings during transit.

Estimating the cost of a long-distance move is essential for budgeting purposes. Here’s what you need to know:

  1. Get Multiple Quotes: Reach out to several moving companies and request detailed quotes for your specific move. Compare the pricing, services, and insurance coverage offered to make an informed decision.
  2. Consider Distance and Volume: Long-distance moves are typically priced based on the distance traveled and the volume or weight of your belongings. The further the distance and the more items you have, the higher the cost will likely be.
  3. Factor in Additional Services: If you require additional services like packing, unpacking, or storage, be sure to include these in your cost estimation. Discuss these services with the moving company to understand their pricing structure.

Ensuring the safety of your belongings during a long-distance move is a top priority. Here’s what you can do:

  1. Proper Packing: Use high-quality packing materials, such as sturdy boxes, bubble wrap, packing paper, bubble wrap and packing tape, to protect your items from damage during transit. Pack fragile items carefully and consider using specialized dish pack double-wall carton boxes for added protection.
  2. Labeling and Inventory: Clearly label each box with its contents and the room it belongs to. Keep a copy of an inventory list prepared by the movers at the Origin residence to track your belongings and make sure nothing goes missing during the move.
  3. Insurance Coverage: Check the insurance options provided by the moving company and consider purchasing additional insurance if necessary. Having adequate insurance will provide peace of mind in case of any unforeseen incidents.

During a long-distance move, it’s important to decide what to do with items you no longer want or need. Here are some options:

  1. Sell or Donate: Consider selling or donating items that are in good condition but no longer serve you. Online platforms, garage sales, and local charities can be great options to pass on these items.
  2. Dispose or Recycle: If you have items that are damaged, non-functional, or beyond repair, check local regulations for proper disposal or recycling options. Some communities have specific guidelines for disposing of large or hazardous items.
  3. Storage Solutions: If you’re unsure about certain items but don’t want to part with them permanently, consider renting a storage unit. This allows you to store your belongings until you decide what to do with them in the future.

Taking care of utilities and address changes is crucial when moving long-distance. Here’s what you should do:

  1. Notify Utility Companies: Contact your utility providers, such as electricity, water, gas, internet, and cable TV, to schedule disconnection at your old address and connection at your new address. Set dates that align with your move to avoid any service disruptions.
  2. Forward Mail: Visit your local post office or go online to submit a change of address form. This will ensure that your mail is forwarded to your new address for a specified period. Notify important contacts individually as well.
  3. Update Important Institutions: Inform banks, insurance companies, healthcare providers, and other relevant institutions about your change of address. Update your address on official documents, such as driver’s licenses and vehicle registrations.

Booking a long-distance moving company well in advance is essential to secure your preferred moving date and ensure a smooth transition. Here’s what you should know:

  1. Start Early: As soon as you know your moving date, start reaching out to moving companies and requesting quotes. Aim to start this process at least 8-12 weeks before your desired move date.
  2. Consider Peak Seasons: Keep in mind that peak moving seasons, such as summer months and holidays, can be busier for moving companies. If possible, try to avoid these peak periods or book well in advance to secure your spot and possibly get a better rate.
  3. Flexibility: If you have some flexibility with your move date, communicate this to the moving company. Sometimes, they may offer discounted rates for off-peak periods or specific dates with available slots.

Preparing your furniture properly is crucial to ensure its safe transport during a long-distance move. Here’s what you should do:

  1. Disassemble if Possible: If your furniture can be disassembled, take it apart following the manufacturer’s instructions or seek professional help if needed. Keep screws, bolts, and other small parts in labeled bags to ease reassembly.
  2. Protect Fragile Surfaces: Use furniture blankets, bubble wrap, or foam padding to protect delicate or easily scratched surfaces. Secure the protective materials with tape or shrink wrap to prevent them from slipping during transit.
  3. Wrap and Secure Drawers and Doors: For furniture with drawers and doors, use tape or plastic wrap to secure them in place and prevent them from opening during the move. This will help protect both the furniture and its contents.
  4. Leather and/or fine wood furniture: do not using plastic stretch film (shrink wrap) on leather and/or wood furniture to avoid “sweating” damage. Instead use moving pads which are breathable and will allow better air circulation and avoid moisture trapping.

Unpacking after a long-distance move can be overwhelming, but with a few strategies, you can make it easier. Consider the following:

  1. Unpack Essentials First: Start by unpacking essential items that you’ll need immediately, such as toiletries, a change of clothes, and basic kitchenware. This way, you can settle into your new home comfortably while taking your time with the rest.
  2. Room-by-Room Approach: Unpack one room at a time to maintain organization and focus. Start with the most frequently used rooms, such as the kitchen and bedroom, before moving on to other areas of the house.
  3. Label and Group Boxes: Ensure each box is labeled with the corresponding room it belongs to. Group similar boxes together to streamline the unpacking process and make it easier to find specific items.

If you need to transport your vehicle during a long-distance move, there are a few options available. Here’s what you should know:

  1. Drive the Vehicle: If the distance is manageable and you prefer to have control over your vehicle, you can choose to drive it to your new destination. Plan your route, ensure the vehicle is in good condition, and factor in extra travel time.
  2. Hire an Auto Transport Service: Auto transport companies specialize in moving vehicles over long distances. They can safely transport your vehicle using open or enclosed trailers, depending on your preference and budget.
  3. Check Insurance Coverage: Before moving your vehicle, confirm your insurance coverage and understand any limitations or requirements. Some moving companies offer vehicle transportation as an additional service, so inquire about their insurance policies. A vehicle can be moved inside a van trailer with the rest of your belongings, or separately with a 3rd party vehicle transport company.

International Relocations

An international move refers to a relocation from one country to another, involving the transport of belongings across international borders.

International moves require careful planning and coordination due to various legal, logistical, and cultural factors. The specific definition of an international move may vary depending on the moving company or country.

Planning ahead is crucial for a successful international move. It is recommended to start planning and making arrangements at least 3 to 6 months before your desired moving date.

International moves involve more complex logistics, including customs regulations, shipping arrangements, and documentation, which require sufficient time for preparation.

Research the specific requirements and timelines of the destination country to ensure compliance.

Hiring a professional international moving company is highly recommended for international moves due to the complex nature of the process.

International moving companies have the expertise, resources, and experience to navigate customs regulations, handle paperwork, and coordinate transportation.

They can provide packing services, handle customs clearance, and ensure the safe and efficient transport of your belongings.

Attempting to handle an international move yourself can lead to complications, delays, and potential issues with customs and immigration.

Choosing a reputable and experienced international moving company is crucial for a smooth and successful relocation. 

  1. Verify that the moving company specializes in international moves and has a strong track record in handling such relocations. 
  2. Ensure the company is licensed and insured, and check for any certifications or accreditations.
  3. Request multiple quotes from different companies, considering factors such as services offered, shipping methods, transit times, and customer reviews.

International moves involve a significant amount of paperwork. It’s important to have the necessary documents in order to comply with customs regulations.

  1. Valid passport for each family member.
  2. Visa or work permit for the destination country, if required.
  3. Inventory list of items being shipped.
  4. Bill of lading or airway bill.
  5. Customs forms and declarations.
  6. Insurance documentation.
  7. Any specific permits or licenses required by the destination country.

Proper packing is crucial to ensure the safety of your belongings during an international move.

  1. Use sturdy carton boxes and high-quality packing materials to protect fragile items.
  2. Label boxes clearly with contents and room destination.
  3. Take an inventory of all packed items.
  4. Consider any restrictions or regulations on prohibited items in the destination country.
  5. Check if the moving company provides packing services or guidance on packing for international moves.

Customs regulations and duties vary from country to country. It’s important to be aware of the specific requirements of the destination country.

  1. Research the customs regulations of the destination country, including restricted or prohibited items, import duties, and documentation requirements.
  2. Provide accurate and detailed information about the contents of your shipment to avoid any customs issues.
  3. Consider working with a customs broker or the services of your chosen moving company to navigate the customs clearance process smoothly.

Ensuring the safety and security of your belongings during an international move is a top priority.

  1. Choose a reputable and experienced moving company that offers secure packing, transportation, and storage options.
  2. Consider obtaining comprehensive insurance coverage for your belongings in case of any loss or damage during transit.
  3. Keep an inventory of your items and take photos before the move to document their condition.

Before your international move, it’s important to make arrangements for your utilities and services at your current location.

  1. Contact your utility providers to arrange for disconnection or transfer of services, such as electricity, gas, water, internet, and cable.
  2. Settle any outstanding bills or fees and inform the providers of your moving date.
  3. Research and make arrangements for utilities and services at your destination, such as setting up new accounts or transferring existing ones.

Adapting to the cultural differences in your new country is an important aspect of an international move.

  1. Research and learn about the customs, traditions, and etiquette of the destination country.
  2. Consider taking language classes or familiarizing yourself with basic phrases in the local language.
  3. Reach out to expatriate communities, online forums, or social media groups to gain insights and tips from people who have already made a similar move.

Climate-controlled Warehouse Storage

Your belongings will be stored inside wooden vaults at a climate-controlled warehouse facility.

Storage vaults are wooden crates measuring 5 x 7 x 8 ft, specially designed and widely used by all major moving companies across North America. A warehouseman will use a forklift to bring a vault to a loading area of a warehouse. Once vault is loaded, it will weigh 1000 to 1500 lbs. It is then closed and moved away to depth of the warehouse by a warehouseman again using a forklift. Unlike self-storage units or storage containers, storage vaults aren’t ideal for people requiring frequent access to stored items. 

Climate-controlled warehouse storage refers to a storage facility that maintains consistent temperature, humidity, and air quality conditions to protect sensitive items from environmental fluctuations and damage. 

Climate-controlled storage maintains temperature and humidity levels to ensure items’ preservation and prevent moisture-related harm.

Unlike temperature-only storage, climate-controlled warehouses manage both temperature and humidity, making them suitable for items sensitive to moisture.

Certain items benefit from climate-controlled storage due to their sensitivity to temperature and humidity changes.

To protect your precious possessions, make sure you use climate-controlled storage in Alberta for the following items:

  1. Artwork
  2. Wine
  3. Collectibles
  4. Antiques
  5. Books
  6. Clothing
  7. Photographs
  8. Electronics
  9. Wood or leather furniture
  10. Personal documents
  11. Family heirlooms
  12. Musical instruments
  13. Glass, leather, metal and plastic items

Factors like the item’s value, sentimental significance, and susceptibility to damage from environmental changes determine its suitability for climate-controlled storage.

For high-value items and those with irreplaceable sentimental value, climate-controlled storage reduces the risk of damage over time.

Moisture and humidity affect your belongings differently. Here is what can happen to certain items if left to the mercy of moisture and humidity:

  1. Wood furniture or instruments – When temperatures fluctuate, wood furniture and instruments contract and expand which can cause damage. If humidity levels aren’t between 30 to 50%, wood rot and mold can occur.
  2. Electronics – Whether they’re computers, cameras, or speakers, keeping moisture and humidity in check keeps your electronics from corroding or growing mould. We recommend storing electronics between 50 to 80˚F or 30 – 60% relative humidity. It is also important to ensure the temperature is consistent and does not reach extreme cold or warm temperatures. It is also important to ensure temperatures are consistent and do not reach extreme cold or heat as electronic screens are prone to cracking when exposed to such variation.
  3. Artwork – Like electronics, artwork can shrink and expand as temperatures fluctuate. Mould and mildew can grow if there is too much moisture in the air. Be sure to keep artwork stored between 60 to 75˚F with around 50% relative humidity.
  4. Metals – Various metals will react to the level of moisture in a storage environment. For example, copper turns green, iron rusts, and silver blackens. Storing your metal belongings at around 35 to 75˚F and 35 to 55% relative humidity can keep them in good condition.
  5. Vinyl records – If temperatures get too high, your vinyl records can warp and distort in shape making them impossible to play. When temperatures are too low, records can become brittle and break in half. Be sure to store your vinyl records at 65 to 70˚F and 45 to 60% relative humidity.
  6. Wines – Wine is a difficult liquid to store which is why so many people opt for specifically designed wine cellars. But if you have to place your wine in storage, be sure it’s climate controlled at around 55 ˚F and between 50 to 80% relative humidity. If it gets too humid, the wine will age too quickly, but if the air is too dry, wine corks can dry out and crumble, compromising the seals on your bottles.

For more sensitive items, keeping the humidity around 55% is ideal.

What Our Customers Are Saying
Hear from our satisfied customers! Read their feedback and experiences with our top-notch moving services.
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Tony, Costa and Cash were amazing movers. They got my move done quickly and with great care. They made sure to put runners throughout the house so they didn't dirty up the carpet and put everything in the room we wanted it to go in. Seamless move. Would highly recommend.

JS M November 4, 2023
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We had Dom, Andre, Ivan and Chuck move us, this is the second time we have used them and this time was as good as the first. They don’t quit until the job is done. The fellas are very friendly and helpful. Would use them again for sure.

Kelly Waugh November 3, 2023
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We had Dom and Chuck bring in and unpack our cargo. Both were very friendly whilst being quick and efficient in completing the work. Fantastic service.

Aryan October 25, 2023
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Dominic, Chuck, Ivan and Andre were great. They were professional, easy to talk to, and took great care with our possessions. I wouldn't hesitate to use Sparta again.

Steve Fraser October 24, 2023
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What a great moving experience. Everything from start to finish was really smooth. The quoting process with Angela was great- she was so on the ball and the whole reason I decided to hire Sparta. On the day of, Dominic and his team were friendly, professional, and took good care of my stuff. The guys worked hard and I was happy with the end result. I actually enjoyed the day, and I HATE moving! Big thanks to Angela, Dominic, Chuck, Anthony & Cash.

Amanda Nelson October 19, 2023
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We are very happy with Sparta movers. Michael was very helpful and professional right from giving us an estimate and helping us reschedule without any hassle. All the movers- Dominic, Chuck, Zied, Cash & Andre were very quick, professional, helpful and courteous. Best movers we have come across. They deserve more than 5 stars. I'm very happy with each of their work 😊

Shinjini Banerjee September 30, 2023
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We dealt with Michael B., Dominic, Chuck, Ziad and Cash - they were all super professional, considerate and great at what they do! From booking the move to waving goodbye when the moving team were finished - the team was helpful, caring and hard working. Thanks team for making our move so seamless!

Linda Olofsson September 27, 2023
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The entire experience with Sparta was seamless. Right from my initial communication with Michael, the moving advisor, to Angie, who packed, and Ryan and his team who did all the heavy lifting their professionalism, communication and work ethic was exceptional. Moving is never easy but they definitely reduced the stress. Loved the online portal where I could adjust my inventory and it’s all very transparent as to costs, materials needed, and estimated times. Michael was so helpful and patient answering all my questions and adjusting the estimate as needed. It was nice to see Angie and Ryan patiently mentoring and teaching the new guys. Highly recommend them. Next time I’ll get them to do the entire pack instead of just a partial. They are so efficient!

Evelyn Shaw September 26, 2023
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We moved from Toronto to Airdrie (AB) with Sparta Movers. Best experience ever. They were super careful, packed everything with care, delivered on time, not a single box was missing, no furniture or electronics were damaged. Totally recommend.

Ana Caroline September 25, 2023
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Amazing, prompt and friendly service

Mark Macdonnell September 17, 2023
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