- A job estimate issued by Sparta Movers is always prepared as carefully as possible, considering all the information provided by a Customer. It is based on assumption that Customer’s place of residence/business will be packed and ready to move at the time of Sparta Movers arrival.
- After initial 2 hours (minimum service time), time is rounded up in 15 minute increments.
- An advance payment is due upon completion of truck loading at Customer’s “FROM” location and prior to departing to Customer’s “TO” location (destination).
- Knowing how long it took to load a truck, a total service time will be estimated. Upon completion of a job, when last item has been unloaded at Customer’s “TO” location (destination), a final payment or a refund (if the advance payment amount exceeded that of the final invoice) will be required and due immediately. A final bill presented to Customer at the completion of the move is based on the actual number of hours it took to load, move and unload Customer’s belongings, multiplied by the agreed upon hourly service rate.
- We do not have additional fees for moving oversized and/or unique items such as pianos, safes, etc.
- In the event of non-payment, Customer agrees to pay interest at the rate of 30% per annum on any past due balance. Customer agrees to pay expenses incurred by Sparta Movers in seeking payment, including but not limited to reasonable attorney’s fees.
Cargo Claim Policy
Any damage claim must be submitted in a written form via email to firstname.lastname@example.org within a maximum of 96 hours from the completion of moving services. Claims must be backed up with photos, a detailed description of the damages and how they may have occurred. Claims will be thoroughly investigated and a resolution of claim issued within 5 business days. Unless payment is received in full on the moving day (when it is due), Sparta Movers are not required to attend to and/or to process any claim. It is illegal to deduct the money from the final bill to compensate yourself in the event of damage.
Structurally Weak Items/Furniture – Movers cannot be held responsible for damages to items that are not built to last and are weak structurally, unless there are clear signs of physical damage caused by Sparta Movers staff as a result of undue care handling and/or moving that item. These items include but not limited to simulated wood furniture or particle board or pressed board furniture. These items/materials are structurally weak and are not repairable. If not contracted to pack prior to moving, Sparta Movers shall not be held liable for damages caused to items that needed to be disassembled prior to handling/moving to avoid damages
Electrical Goods – Movers are not liable to internal damages to electrical goods where no external damage has been caused. Some electrical goods may develop unavoidable faults no matter how carefully handled
Appliances – Movers cannot be responsible for dents or scratches on major appliances. They are covered by a thin metal that has an extreme affinity to dent and scratch
Items with Water – Freezers, refrigerators, waterbeds, aquariums must be emptied and drained prior to the move.
Fragile Items – Dishware, porcelain, glasses, mirrors, framed pictures, lamp shades, specialty items are not covered if not packed by Sparta Movers using adequate packing materials. You are welcome to purchase your own packing materials (packing paper, bubble wrap, foam peanuts, cartons, tape, etc.) and pack prior to your move. Floor lamp posts shall be detached from their heavy bases. Light bulbs shall be removed from all lighting fixtures and placed in a box marked “fragile”. No matter who packs your items, Sparta Movers staff will take great precautions and due care to ensure your breakables are moved as safely as possible.
Boxed Items – All boxed items are moved under client/owner’s responsibility. The condition of the item(s) packed by customer/owner is not covered by Sparta Movers, unless there is clear proof of physical damage to the box itself done by our movers. It is customer’s responsibility to inspect the boxes for physical damages upon delivery prior to movers’ departure. Sparta Movers will not accept any claim of physical damages to boxes after movers had left the delivery location.
Self-inspection – It is customer’s responsibility, before signing the agreement at the end:
a. to inspect their belongings for reassurance that they were delivered in good condition;
b. to inspect the inside of the truck for reassurance that nothing was left behind
Downtime – All downtime is billable (waiting for elevator setup, property key holder is late, traffic, customer inspecting his/her belongings upon delivery,
Valuables – Sparta Movers shall not be responsible for loss or damage to accounts, bills, checks, evidence of debts, letters of credit, passports, tickets, documents, manuscripts, notes, mechanical drawings, securities, currency, money, precious stones, jewelry, or other similar valuables. Customer shall take full responsibility for moving the above-mentioned valuables him or her-self.
Risky Tasks – Movers will not be responsible for damage caused by non-routine moving including but not limited to, standing pieces on end, sharp turns, over-crowded work areas, difficult stairways, snags and sharp edges in work areas and doorways, handing over balconies, railings, etc., tight squeezes, and damage caused by weather.
Unavoidable Damages Not Covered in Any Way – Damages occurred due to the size of the item compared to the size of a hall, doorway, stairs, and elevators or similar. Movers will attempt to get the item in if you desire, but damages may occur. If you want the crew to stop, tell them. If movers are moving an item and there is a snag on a door frame or stairwell and it nicks or tears an item, Sparta Movers will not cover such damages. Sparta Movers shall not be held liable for items that are structurally weak and are prone to breaking/damages regardless how carefully and diligently those items are packed and/or handled.
Absent Customers – We encourage our customers to be with us throughout the entire move. Whenever we move a piece of furniture we like to be able to point out any scratches, marks, or dings that you may not have noticed. If for some reason you are not able to be there to witness the entire process of loading your items into the truck at the “from” location, or if you need to leave in the middle of truck loading process, you automatically accept all of the items in the condition which those will be delivered to you at the “to” location. Sparta Movers will not be responsible for any missing items, or damaged items. Sparta Movers will not be responsible for any of your items that were not moved.
Loss of Value – Sparta Movers does not cover, under any protection plan, any loss of value due to damage and subsequent repairs.
Limits of Liability – Sparta Movers is not liable for damage to or loss of complete set or unit when only part of such set is damaged or lost, in which event the carrier is only liable for the damaged piece or pieces. Liability is limited to up to $100.00 for damage to floors, walls, doors, and painted surfaces. Liability is limited up to $2.00 per pound weight of damaged item.
No Liability – The carrier shall assume no liability whatsoever if the client or others will assist or interfere in any part of the moving procedures.
Sparta Movers do not guarantee assembly of any item(s) that are new in box. It is recommended that you consult with a company that specializes in assembly services for these items.
Due to liability concerns we cannot provide assemble or disassemble for baby cribs, water beds, tanning beds, gas appliances, pool tables or pianos. If you have questions about a specific furniture item, please contact us.
We cannot wall mount flat screen TV’s or remove TV’s from the wall mount. Additionally, we do not bolt and unbolt items on or from the walls and ceilings. We do not connect or disconnect washing machines, drying machines, dish-washers, freezers and fridges. All appliances must be disconnected and drained prior to movers’ arrival.